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Priority Alert Scheduler

Problem: High priority cases are not distrubuted equally to analysts.

Solution: Create an automated system that tracks high priority alerts, adds them to cases, and assigns those cases to analysts based on priority.

Initial flow diagram
Newly created cases will go to the first user in the queue according to the case dispatch logic

Analyst Tools

Problem: The Elastic Discover tool allows a user to search and filter for certain data, but does not provide a convinent way to pivot to searches that utilizes that information.

Solution: Create a Python based, text manipulation tool that provides the results of Discover queries in many useful formats including new queries.


PLC Pump Project